As the sole artisan at Soul Path Shoes, I stand behind my work. I guarantee all my products for any defects in craftsmanship, function, or fitting. It is to everyone’s benefit to have more than satisfactory results, especially mine, so I take great care to work with diligence to produce the finest footwear I can every time. I survive as an artisan due to my reputation for meticulous quality standards, good communication, and my desire to surpass my clients’ expectations.
In the case of standard sizing, such as the standard sized sandals, the Nature Souls slip-on’s and children’s shoes, the customer is responsible to make the proper sizing choice, and may verify sizing concerns with me prior to purchase. I am happy to exchange any standard size item for another size, providing it is available, and if the returned item is still in new condition. The customer will be responsible for all shipping costs and applicable taxes.
As most of my custom moccasins are made of genuine, full grain American Bison (buffalo), please bear in mind that this is a free range animal, and some irregularities and blemishes do occur more than on conventional cattle. I check every piece of leather meticulously, and will not use any inferior material. However, minor stretch or scuff marks are common, as well as a great variety in the grain pattern, which is part of the appeal of the unique and beautiful buffalo (bison) leather.
I do my utmost to stay within the estimated times to complete custom orders. However, being a solo artisan and not a machine, I do appreciate some flexibility with turnaround times, especially for the custom moccasin-boots as each pair is a one-of-a-kind creation. Entirely crafted by hand and starting with a custom pattern, these unique moccasin-boots often include artwork or other original design features. Such work requires time, patience, and a clear state of mind, and most of my customers have understood that it is this careful pace and good energy that makes real quality and such a personal experience like this possible in the modern world.
I will re-adjust or remake a custom moccasin or sandal if it doesn’t fit properly and if this is indeed a defect in my workmanship. The customer is responsible for reading and following the breaking in instructions provided with each order. If this document has not been read or received for whatever reason, the customer is responsible for requesting this before moving forward with the wearing or breaking in of the new moccasins. In all cases for replacement issues the client will be responsible for all shipping fees incurred.
The moccasins I make provide a neutral base, with the exception of arch support when this is requested in the custom options. Typically stretching and breaking in techniques are sufficient to accomplish an exquisite fitting. The customer is responsible for taking care in the casting process and drawings, as my pattern is based entirely on these. This is not a difficult procedure, and in the video I provide clear and detailed instructions that provide excellent results when followed properly. I make myself available for questions or for a phone call if something is not perfectly clear in this process.
The moccasin-boots I make are not stiff, conventional boots with artificial stiffeners in the heel area or the toe, as is the case with many factory made boots. This is a major difference between a moccasin and a boot, and one of the reasons people find these moccasins so soft and comfortable. However, if more support is required, this is not my responsibility, and this may not be the right footwear for you. I provide custom fitted footwear, which is not the same as custom orthotics. People with structural or foot problems should consult a doctor and get a prescription for custom orthotics. These may be incorporated into my custom fitted footwear and may provide a compatible fitting, but this is beyond the scope of my responsibility. I do not assume any responsibility for postural imbalances, uneven weight distribution, lack of support or correction of any of these particularities resulting from individual body habits in my customers.
I look forward to a long and friendly business relationship with my clients, and strive to offer truly personalized service in an exchange that is deeply satisfying for both myself as the artisan, and for you as my valued customer.